Prevention is better than dealing with problems later. Crisis management teams should anticipate potential crises instead of facing unexpected situations. This prepares the organization and makes them stronger. To identify potential hazards, workshops and practice drills can help. But where do you find these crisis scenarios? Finding Crisis Scenarios for Plans and Drills First, the …
Imagine an organization sees a crisis differently from how the public and stakeholders see it. This perspective gap, called the “Perception Gap,” can lead to severe consequences for the organization. Understanding and dealing with this gap is crucial for protecting the organization’s reputation in crisis management. Understanding the Perception Gap The Perception Gap happens when …
Navigating the Perception Gap in Crisis Management Read More »
In crisis management, scapegoating is a common tactic that shifts blame to others. Instead of taking responsibility, it points fingers outward. But this approach isn’t wise and can harm credibility and trust. Ethically, it’s often seen as questionable. While external factors might play a part when dealing with crises, it’s better to focus on understanding …
Scapegoating in Crisis Management: Unveiling Its Pitfalls Read More »
Getting information is crucial in crisis communications. Research shows how people look for information during tough times: Social Media and Traditional Media: The Information Hunt Understanding these details is key for good crisis communication plans. Organisations must see the importance of both social and traditional media. By tailoring messages to each channel, organisations can communicate …
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In crisis management, matching the right response strategy with the type of crisis is crucial. There are defensive and accommodative strategies that organizations can use. Defensive strategies aim to protect the organization by denying or downplaying the crisis, while accommodative strategies focus on addressing stakeholder concerns and taking responsibility. Defensive Strategies: Deny and Diminish Accommodative …
Matching Crisis Types and Intensifying Factors with Crisis Response Strategies Read More »
This post uncovers the Golden Rules for crisis communications, backed up by a real-world example that illustrates their effectiveness in shaping opinions, rebuilding trust, and creating effective crisis management. These rules adapt to real-life crisis situations, like the BP Deepwater Horizon oil spill in 2010. Show Sympathy: Start by genuinely expressing regret and understanding. BP …
Navigating Crisis Communications: 8 Golden Rules Read More »
Managing a crisis goes beyond just reacting; it involves thoughtful communication to protect your organization’sreputation and maintain trust. As the saying goes, “Prevention is better than cure.” Let’s explore five essential factorsfor evaluating your communication during a crisis: In the 1982 Tylenol crisis, Johnson & Johnson exemplified these principles: The outcome was a restored reputation …
Mastering Crisis Communications : 5 Essential Factors for Assessment Read More »
