The following is based on risk communication principles of what causes and how to mitigate public outrage. This information should be used to set the tone for the organisation’s response to an Incident. If the organisation actively seeks to keep stakeholders involved in the incident response, then public outrage will be minimised. The statements below …

5 key areas to consider when developing a communications response to a crisis or incident Read More »

You may find yourself in the position of having to put together the Crisis Communications plans for your organization, if that’s the case, then there are a few important things to keep in mind and points that I’ve always made sure the crisis teams I train, are aware of. All relevant stakeholder groups need to …

7 components of a crisis communications plan you should be evaluating during a crisis exercise Read More »