Course Modules
Module 1
Crisis Management 101
Learn what defines a crisis and discover how businesses should respond effectively to protect people, assets, and reputation.
Module 2
Roles & Responsibilities
Leading decisively under pressure: defining roles, clarifying responsibilities, and guiding teams in high-stress situations effectively.
Module 3
Phases of the Action Plan
Master 8 crisis plan phases: a detailed step-by-step guide from initial alert through response, recovery, and post-crisis review for you.
Module 4
Initial Aids
Guidelines and practical checklists to support the Crisis Management Team through the first three key critical phases of crisis response.
Module 5
Tools and Templates
Stakeholder review, contingency planning, event logging tables, crisis command centre setup, rapid call-out plans and procedures.
Module 6
CMT Communications
Communication roles, stakeholder management, social media strategies before, during, after crisis, plus golden rules and more.
Module 7
Reputation Strategies
Learn what defines a crisis and discover how businesses should respond effectively to protect people, assets, and reputation.
Module 8
Contingency Planning
Leading decisively under pressure: defining roles, clarifying responsibilities, and guiding teams in high-stress situations effectively.
Module 9
Training and Exercises
Master 8 crisis plan phases: a detailed step-by-step guide from initial alert through response, recovery, and post-crisis review for you.