Module 1: Overview
Crisis Management Fundamentals: Recognising, Responding, and Leading Effectively
This module introduces the foundational concepts of crisis management, focusing on:
- Understanding what constitutes a crisis for a business
- Recognising how a crisis develops over time
- Identifying the people, processes, and tools needed to respond effectively
It also explores the relationship between Crisis Management Teams and other key recovery teams involved in:
- Emergency response
- IT Disaster Recovery
- Business Continuity Plan implementation
Senior executives should be familiar with these concepts to ensure they can:
- Quickly agree on the criteria for declaring a crisis
- Determine who should lead the response
- Identify the potential impacts on reputation, stakeholder relationships, finances, operations, and products.
- Understand what actions are required to contain or minimise those impacts
With this knowledge, executives and managers will be better equipped to respond swiftly and avoid the risks associated with delayed decision-making.