CMT Introduction Package

Lay the Groundwork for Effective Crisis Response

The CMT Introduction Package (Module 1 of the course) gives senior leaders and managers the essential knowledge to recognise, assess, and respond to emerging crises. It explains how to identify key response teams, assign leadership roles, and apply escalation criteria, laying the groundwork for fast and informed decision-making.

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Understanding crisis management fundamentals is essential for confident leadership.With 9 self-paced lessons, real-world examples, and built-in quizzes, you’ll build both confidence and capability as you progress through the course.

Crisis Management 101

Know what to do when disaster strikes? Learn how to spot a crisis fast and respond decisively to protect your people, assets, and reputation.

Know What Defines a Crisis

Learn how to distinguish everyday challenges from true crises and understand the potential impacts across your organisation’s people, reputation, operations, and finances

Understand How Crises Evolve

Gain insight into the stages of a crisis lifecycle, so your team can anticipate developments, avoid missteps, and respond with the right actions at the right time.

Identify Key Roles and Teams

Explore the interconnection between Crisis Management, Emergency Response, IT Recovery, and Business Continuity to ensure coordination during a crisis event.

Make Confident, Timely Decisions

Discover how to quickly declare a crisis, assign leadership, and initiate early containment actions, minimising damage and avoiding costly delays in your response.