Reputation Management in a Crisis : Organisational Misdeeds – Crisis Management for Business

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Getting the most from a BCP test and exercise budget in tough financial times
A Guide to Identifying Scenarios for Effective Contingency Planning and Crisis Exercises.
Navigating the Perception Gap in Crisis Management
Reputation Management in a Crisis : BOLSTER Strategy – Victimage
Reputation Management in a Crisis : DENY Strategy – Scapegoating

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BOLSTER Strategy - Ingratiation BOLSTER Strategy - Reminding Central Development / Central Distribution Central Development / Local Distribution Challenges Crisis Team Structure DENY Strategy - Attacking the Accuser DENY Strategy - Denial DENY Strategy - Scapegoating DIMINISH Strategy - Justification DIMINISH Stratgey - Excusing Human Error Accidents Human Error Product Harm Intensifying Factors Local Development / Local Distribution Malevolence Natural Disasters Organisational Misdeeds REBUILD Strategy - Apology REBUILD Stratgey - Compensation Rumours RWE: BOLSTER Strategy - Victimage Technical Error Accidents Technical Error Product Harm Workplace Violence

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