Crisis Communications

Reputation Management in a Crisis : Intensifying Factors

A real-world example where intensifying factors would have caused an ACCIDENTAL Crisis Type to become PREVENTABLE is the Deepwater Horizon oil spill in 2010. Initially, the explosion and subsequent oil spill in the Gulf of Mexico were seen as an ACCIDENTAL crisis resulting from a failure in equipment and operational procedures. However, several INTENSIFYING FACTORS […]

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Reputation Management in a Crisis : Workplace Violence

One real-world example of workplace violence involving attacks by a former employee on current employees is the shooting at the Virginia Beach Municipal Center in 2019. The challenges faced during the Virginia Beach Municipal Center shooting included: The Virginia Beach Municipal Center shooting illustrates the tragic consequences of workplace violence and the complex challenges that

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Reputation Management in a Crisis : Technical Error Product Harm

One real-world example of Technical-Error Product Harm caused by equipment or technology failures is the Takata airbag recall that began in 2013. Takata Corporation, a Japanese automotive parts manufacturer, supplied faulty airbag inflators to multiple automobile manufacturers, leading to a widespread safety concern. The challenges faced during the Takata airbag recall included: Addressing the Technical-Error

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Reputation Management in a Crisis : Technical Error Accidents

A notable real-world example of a Technical-Error Accident resulting from equipment or technology failures is the Chornobyl disaster that occurred in 1986. This nuclear accident happened at the Chornobyl Nuclear Power Plant in Pripyat, Ukraine. The challenges faced during the Chornobyl disaster included: The Chornobyl disaster is a poignant example of the challenges that can

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Reputation Management in a Crisis : Rumours

One real-world example of false and damaging rumours to an organisation is the “Pizzagate” conspiracy theory. In 2016, a false rumour emerged claiming Democratic Party, including Hillary Clinton’s campaign staff, was operating a child sex trafficking ring out of the basement of a pizzeria called Comet Ping Pong in Washington, D.C. The challenges faced during

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Reputation Management in a Crisis : Organisational Misdeeds

One real-world example of organisational misdeeds that put stakeholders at risk and violate the law is the Volkswagen (VW) emissions scandal that came to light in 2015. This scandal involved VW deliberately manipulating the emissions data of their diesel vehicles to meet regulatory standards during emissions tests. The challenges faced during the Volkswagen emissions scandal

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Reputation Management in a Crisis : Natural Disasters

A real-world example (RWE) of a natural disaster that affected an organisation is the impact of Hurricane Katrina on the city of New Orleans and various businesses in 2005. The challenges faced during Hurricane Katrina included: The impact of Hurricane Katrina on businesses in New Orleans highlights the significant challenges organisations face during natural disasters.

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Reputation Management in a Crisis : Malevolence

One prominent example of a crisis originating from malevolence is the cyberattack on Equifax, one of the largest credit reporting agencies, which occurred in 2017. In this case, hackers deliberately targeted Equifax’s systems to gain unauthorised access to millions of consumers’ sensitive personal and financial information. The crisis management challenges faced by Equifax in this

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Reputation Management in a Crisis : Human Error Product Harm

One real-world example of Human-Error Product Harm caused by defective or potentially harmful products due to human error is the Ford Pinto case in the 1970s. The Ford Pinto was a subcompact car manufactured by Ford Motor Company. The challenges faced during the Ford Pinto case included: The Ford Pinto case is a prominent example

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Reputation Management in a Crisis : Human Error Accidents

One real-world example of an industrial accident caused by human error is the Bhopal gas tragedy in 1984 in Bhopal, India. The accident occurred at the Union Carbide pesticide plant, resulting in one of the deadliest industrial disasters in history. The challenges faced during the Bhopal gas tragedy included

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